Returns & Exchanges
Am I allowed to return or exchange items that I purchased on your website?
We do not accept returns, refunds or exchanges for any items that are purchased on our website due to change of mind reasons.
What if the item I received is damaged or defective?
If you receive a damaged or defective item, please contact our customer support (enquiry@kintecktong.com.sg) within 7 days of delivery, and we will do our best to assist you. We may be able to offer a replacement item or work out an alternative solution.
What if I received the wrong item in my order?
We apologize for any errors in your order fulfillment. If you receive the wrong item in your order, please contact our customer support (enquiry@kintecktong.com.sg) immediately, and we will work with you to resolve the issue.
Can I cancel or change my order after it has been placed?
Unfortunately, once an order has been placed, we cannot cancel it. Please ensure that all items and quantities in your cart are accurate before proceeding with your purchase.
What if I have a question or issue with my order?
We are committed to providing excellent customer service. If you have any questions or issues with your order, please contact our customer support (enquiry@kintecktong.com.sg), and we will do our best to assist you.
What if I receive an incomplete order?
We apologize for any errors in your order fulfillment. If you receive an incomplete order, please contact our customer support (enquiry@kintecktong.com.sg) immediately, and we will work with you to resolve the issue.